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Technical

Troubleshooting

  • How do I take a screenshot on my device?
  • How do I enable popups?
  • How do I clear my temporary internet files and cookies?
  • Game Loading Issues
  • How do I clear Temporary Internet Files and Cookies in the App?

Geolocation

  • Why can't I be located using my mobile device?
  • It says I am out of State but I am in New Jersey
  • I am having problems Geolocating myself
  • How do I install the Geo-Location Plug-in?
  • How do I disable Blocked Software on my computer, for the Geo-Location process?
  • NetENT Games Location Issue
  • Why do I need to be Geolocated?
  • Can I play for real money outside of New Jersey?
  • Can I play for real money if I am not a permanent resident of New Jersey?
  • Can I be located on a rooted or jailbroken mobile phone?
  • Can I access my account outside of New Jersey?
See all 13 articles

Game Issues

  • Why can't I find a game on my device?
  • My game says “Session Expired”. What is this?
  • I got 21 when playing blackjack and so did the dealer. Why didn't I win?

App Issues

  • I have a question about the Bally's Casino app.
  • Why is my app asking for permissions?

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