Troubleshooting

• How do I take a screenshot on my device?
• How do I enable pop-ups?
• How do I clear my temporary internet files and cookies?
• Game Loading Issues

• How do I clear Temporary Internet Files and Cookies in the App?

Geolocation

• Why can't I be located using my mobile device?
• It says I am out of State but I am in New Jersey
• I am having problems Geolocating myself
• How do I install the Geo-Location Plug-in?
• How do I disable Blocked Software on my computer, for the Geo-Location process?

• GeoGuard Location Validator
• NetENT Games Location Issue
• Why do I need to be Geolocated?
• Can I play for real money outside of New Jersey?
• Can I play for real money if I am not a permanent resident of New Jersey?
• Can I be located on a rooted or jailbroken mobile phone?

Game Issues

• Why can't I find a game on my device?
• My game says “Session Expired”. What is this?
• I got 21 when playing blackjack and so did the dealer. Why didn't I win?

App Issues

• I have a question about the Bally's Casino app.

• Why is my app asking for permissions?