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Account

Login Issues

  • Unable to login or reset password?
  • I have forgotten my username, how can I retrieve it?
  • Forgotten password/locked account

Verification

  • Online Verification
  • How to add Bally's Casino to my safe senders list?
  • Email verification
  • How can I send my identification documents?
  • No Access to Phone for 2 Factor Login
  • Why do I need to send my Identification documents?
  • Why do I need to enter a PIN code to verify my account?
  • Why do you need my Social Security Number?
  • Can I play if I under the age of 21?
See all 7 articles

Security

  • 2-Factor Login Locked
  • 2-Factor Authentication Login
  • Are my details secure?
  • Why do I need to enter my personal details to log in each time?
  • Can I log into my account on more than one device at a the same time?
  • I have moved. How can I change the zip code on record?

Win/Loss & W-2G

  • What is a W-2G Form?
  • What is the Form W-2G message I received after winning?
  • Do I have to pay tax on my winnings?
  • Why do I have to provide my Social Secruity Number when completing a Form W-2G?
  • Why do I have to enter my password when completing Form W-2G?
  • I had another Form W-2G win. Why didn't I have to fill in the form again?
See all 9 articles

Closure

  • Android Account Closure
  • Apple iOS Account Closure
  • How do I close my account?

General

  • 2 Factor Login Announcement: Update Your Phone Number
  • How do I make a complaint?

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