Login Issues

• Unable to login or reset password?

• I have forgotten my username, how can I retrieve it?
• Forgotten password/locked account

Verification

• Online Verification
• How to add Bally Casino to my safe senders list.
• Email verification

• How can I send my identification documents?
• No Access to Phone for 2-Factor Login
• Why do I need to send my Identification documents?
• Why do I need to enter a PIN code to verify my account?
• Why do you need my Social Security Number?
• Can I play if I under the age of 21?

Security

• 2-Factor Login Locked
• 2-Factor Authentication Login
• Are my details secure?
• Can I log into my account on more than one device at a the same time?
• I have moved. How can I change the zip code on record?

Win/Loss & W-2G

• What is a W-2G Form?
• What is the Form W-2G message I received after winning?
• Do I have to pay tax on my winnings?
• Why do I have to provide my Social Secruity Number when completing a Form W-2G?
• Why do I have to enter my password when completing Form W-2G?
• I had another Form W-2G win. Why didn't I have to fill in the form again?

Closure

• Android Account Closure
• Apple iOS Account Closure
• How do I close my account?

General

• 2-Factor Login: Update Your Phone Number
• How do I make a complaint?