BlackBerry Q10 & Z10 Phones
Press and hold the 'Volume Up' & 'Volume Downs' buttons. The image will be saved in your Gallery.
For devices not listed, please consult your product manual.
Once you have the required screenshot, either send it to email@example.com (for general queries) or firstname.lastname@example.org (if you have been asked to send in identification). Alternatively you can upload the image on our Live Chat facility available on the right of this page.
If you are still having difficulty taking a screenshot, please feel free to email our support team at email@example.com, or use our friendly Live Chat feature.