We appreciate you taking the time to provide a screenshot to better assist you. Sometimes a visual image can help us narrow down which troubleshooting method may work best.
If you are using an Android device:
- Press and Hold the 'Volume Down' + 'Power' button.
- The image will then be save to your Gallery App.
If you are using a Samsung device:
- Press and Hold the 'Home' + 'Power' buttons.
- The imagine will then be saved to your Gallery App.
You can then either email us the screenshot at firstname.lastname@example.org or attach the image via Live Chat by clicking on the 'Paper Clip' in the chat box.