Why is my Geolocation plug-in not working? If you are having difficulty installing this software or your system is unable to correctly use the geo location plug-in, please check our FAQ here. Related articles Installing the plugin I have the plugin, but it can't locate me. What should I do now? The plug-in is installed but it won't locate me. Why? Where is the plugin on my desktop? I am using Mac OS X and I get an error when the plugin downloads. What is this?