If we are still unable to locate you successfully, there are further steps which may be helpful. Firstly, if you have GPS or Wi-Fi capabilities on your cell, then it would be best to enable these before proceeding to the next step.
Once this has been done, we can try to locate you via Google Maps. To do this, please click here to go to Google Maps and then click the grey dot above the yellow man symbol. This will try and locate you on Google Maps. Please do this from your phone first, and then your computer.
When you do this from your phone and computer, it may say 'Google wishes to locate you'. You would need to click 'Allow' and then the map will zoom into your location.
If you are on the newest Google Maps which doesn't show the dot above the symbol of a man, then you would firstly need to click the question mark symbol towards the bottom right and then click 'Return to classic Google Maps'. This will then take you to the classic maps where you can click the gray dot. For further information about how to locate yourself on Google Maps, please click here.
Once this has been done you may be able to access the games instantly, though it can take up to 24 hours for the Google Maps database to update and locate you, so please do try again shortly.
If you have tried all the above steps and you are still unable to access the games please contact us via our Live Chat service to the right of this page so we can look into this further.