We are sorry you are unable to complete your deposit. 

You can request to change your limit at any time, however, as we want all our players to have an enjoyable time on our site, and to also be gaming within means they are comfortable with, applicable waiting periods are applied when a change is requested.  We do this to ensure Responsible Gaming when it comes to limit increases and decreases, as outlined below:

Increase Rules

Increase requests become effective at the end of the current period + 1 additional period.

Daily limit – It will take the rest of the day when the increase was requested + 1 day (e.g. if you’ve requested an increase on Monday, it will take the remainder of that Monday + 1 day, so the limit increase will be active on Wednesday at 00:00).

Weekly limit – It will take the rest of the week when it was requested + 1 week (e.g. if you’ve requested an increase on Friday, then it will take Saturday and Sunday) + 1 week (7 days).

Monthly limit - It will take the rest of the month when it was requested + 1 month (e.g. if you’ve requested an increase on 11 October, it will take the rest of October + 1 month, so the limit increase will be active on 01 December).

Removal Rules

Removal requests become effective at the end of the current period + 1 additional period.

Daily limit – It will take the rest of the day when it was requested + 1 day (e.g. If you’ve requested a removal on Monday, it will be It will take the remainder of that Monday + 1 day, so the limit removal will be active on Wednesday).

Weekly limit – It will take the rest of the week when it was requested + 1 week (e.g. if you’ve requested a removal on Friday, then it will take Saturday and Sunday) + 1 week (7 days).

Monthly limit - It will take the rest of the month when it was requested + 1 month (e.g. if you’ve requested a removal on 11 October, it will take the rest of October + 1 month, so limit removal will be active on 01 December).

Note: Please be advised that Customer Support cannot override any limits set in place.

If you would like any more information about our Responsible Gaming policy and staying in control, you can check our full policy at www.nj.ballycasino.com/responsible-gaming or contact Support via support@nj.ballycasino.com or through our Live Chat service to the right of this page.