I have forgotten my username, how can I retrieve it?
Not to worry! We can help get you sorted out and back in.
We can email you with a reminder of your username. You can simply follow the steps below to access your account:
- Select 'Forgotten Details?' on the login screen
- You will be directed to the 'Forgotten Password' screen.
- Enter the email address linked to your Bally's account, date of birth and zip code.
- You will then receive an email with your username, and an option to reset your password if you need to. Please keep in mind the link is only valid for 30 minutes.
- If you have not received it, please check your email inbox and spam folders.
- Once you have your username, you can enter it and log into your account.
Best of luck and enjoy your games!